To help us give your carpets the best cleaning possible, please:
By taking these simple steps, you'll ensure a smooth and efficient cleaning process. We appreciate your cooperation!
Transparency is key when it comes to pricing. Here's how we ensure accurate quotes and avoid any surprises:
We believe in straightforward pricing, so you can relax and enjoy a clean home without worrying about unexpected costs.
We're happy to help move small, lightweight furniture items to a hard surface floor for the entire duration of the cleaning. Just let us know! However, we can't move heavy or bulky pieces. Please arrange to have those moved before we arrive.
Keep in mind, the area under furniture is often the cleanest part of your carpet. While it might need a quick vacuum, it usually doesn't require a full cleaning if it hasn't been walked on.
You can walk on your carpets right away. We'll happily provide shoe covers to protect your freshly cleaned carpets.
Most carpets dry within 1-2 hours, but just a friendly reminder: Be extra cautious, as they may still be damp. Stairs and hard surface transitions can be especially slippery after cleaning.
We want to ensure your safety and prevent any accidental slips!
It's best to wait a bit before moving your furniture back onto your freshly cleaned carpets. We generally recommend a minimum of 1-4 hours, but ideally 6-24 hours is best for thorough drying and to prevent any potential marks or indentations.
Of course, each situation is unique! We'll be happy to give you a more specific recommendation based on your carpet type, the cleaning performed, and the drying conditions in your home. Just ask our team while we're there!
While we can't guarantee the removal of every single stain, we absolutely give it our all!
Stain removal can depend on a few factors:
We're experts in stain removal and use our best techniques and cleaning solutions to tackle even the toughest spots. However, complete removal isn't always possible.
Important Note: Some stains, like slime, artificial dyes, or excessive gum, may require specialized treatment and could incur an extra cost. Please let us know about any concerns beforehand so we can discuss the best approach and provide an accurate quote.
It's rare for spots to reappear after our cleaning, but it can happen occasionally. This is sometimes due to a phenomenon called "wicking," where deep-seated dirt is drawn back up to the surface as the carpet dries.
Rest assured, we take pride in our thorough cleaning methods, and we're committed to your satisfaction. If you do experience any reappearing spots, please don't hesitate to contact us. We'll make it right!
At Ohana Clean, we're proud to be an eco-conscious choice for your carpet cleaning needs. Here's why:
While we may need to use your home's electricity, our overall process is designed to minimize our environmental impact.
Choose Ohana Clean for a cleaner home and a cleaner planet!
We sure do! We can clean most area rugs right in your home. However, for delicate rugs like hand-crafted and fragile rugs, we recommend professional cleaning at a specialized rug plant. We're happy to provide recommendations for trusted rug care specialists in your area.
We certainly do! We offer professional upholstery cleaning to freshen up your furniture and remove dirt, dust mites, and allergens. Just let us know the type of furniture and fabric you have, and we'll be happy to provide a quote.
Absolutely! You'll receive a detailed receipt via email after every service. This will include a breakdown of the services performed, the total cost, and any applicable taxes.
Limited parking? No problem at all! We typically park in your driveway, but we're happy to work with you to find the best solution if that's not possible. Just let us know the parking situation beforehand, and we'll do our best to accommodate it.
Here are a few things that would be helpful:
The more information you provide, the smoother our arrival and setup will be. We appreciate your cooperation!
At Ohana Clean, we strive for 100% customer satisfaction. We're confident you'll be thrilled with the results of our carpet cleaning. But in the rare event that you're not completely happy, we're committed to making things right.
Here's how we handle it:
We value your business and want you to be a raving fan of Ohana Clean. Open communication is key, so please don't hesitate to let us know if you have any concerns.
We accept a variety of payment methods for your convenience:
Just let us know your preferred method, and we'll be happy to accommodate you.
