A little prep helps us get right to work! Please pick up toys, clothing, and other loose items from the areas you’d like cleaned. Tuck up bed skirts or curtains that touch the floor, and leave a clear path for our equipment.
Have a stubborn spot, a pet accident, or a product you’ve already tried? Let us know before your appointment. Those details help us choose the right approach.
We bring our own supplies and equipment and will walk you through drying and aftercare before we leave.
Send us a few details about what you’d like cleaned, along with approximate measurements and photos if you have them. We’ll discuss the service and estimated price before your appointment.
Before cleaning, we confirm the measurements and take a look at the condition. If anything changes the price or recommended work, we’ll talk it through with you first.
A $200 service minimum may apply. Combining carpet, upholstery, or suitable area rugs in one visit can be a convenient way to get a few things checked off your list.
Most everyday dirt and traffic-lane buildup are covered by our normal cleaning price. Some situations may involve additional charges:
Please mention any concerns when you reach out. We’ll explain the options and agree on any added cost with you before doing the work.
We’re happy to help with small, lightweight items when there’s a suitable nearby place to put them. Just mention it when booking so we can plan ahead.
We can’t move heavy or bulky furniture. If you’d like the carpet underneath cleaned, please arrange to have those pieces moved before we arrive. Otherwise, we’ll clean the accessible areas around them.
Just give us a heads-up! Let us know about parking restrictions, stairs, elevators, secured entrances, or building requirements before your appointment.
Depending on access, we may need to use portable equipment. There’s an additional charge when portable equipment is needed because it takes extra time to set up and clean up. We’ll discuss that with you and include it in your quote before scheduling.
Share any access details when you reach out so we can plan the right setup for your space.
Please stay off the carpet while we’re working so we have room to clean safely. Once we’re finished, you can cross the room if needed—we can provide shoe covers. Just keep walking to a minimum until the carpet is dry.
Please keep pets and children off damp carpet and save normal household traffic for after drying. Be especially careful when stepping onto a hard floor, since damp shoe covers or feet can be slippery.
Wait until the carpet is fully dry, which may mean 8–24 hours or longer depending on the conditions.
Putting furniture back too soon can slow drying or transfer wood stain or rust to the carpet. If we leave protective tabs or blocks under any pieces, keep them in place for the time we recommend.
We’ll go over this with you before we leave, so you won’t have to guess.
Carpet often dries in about 2–6 hours. Some jobs take 4–12 hours or longer, depending on the carpet, treatment, humidity, and airflow.
We’ll give you a better idea before we leave. Fans, air conditioning, or a dehumidifier can help when appropriate. Open windows can also help when the outdoor air is dry enough.
We’d love to, but some stains leave permanent changes behind.
Many spots improve beautifully with the right treatment. Others depend on what spilled, how long it sat, the carpet or fabric, and which products have already been used. Cleaning also can’t undo bleach damage, fading, or worn fibers.
Send us a photo of anything you’re worried about. We’ll give you a straightforward opinion and explain what’s realistic.
Give us a call! Sometimes material deeper in the carpet moves back toward the surface as it dries. That’s called wicking, and it can make a spot reappear even when it looked gone during cleaning.
Let the carpet dry, then contact us before trying another spot cleaner. We’ll help figure out what’s happening and what to do next.
Our guide to why carpet can look dirty again after cleaning explains a few common causes.
Absolutely—pet accidents are something we deal with regularly.
A small, isolated accident may respond well to targeted treatment during cleaning. Older or repeated accidents can be more involved, especially if urine has reached the backing, pad, or floor underneath.
We choose the treatment for the material and the situation. Odor and staining can respond differently, so a spot may smell much better while some discoloration remains.
Tell us where the accidents happened and what you’ve already tried. We’ll talk you through the options. You can also read more about why pet urine odor comes back.
We sure do! Some rugs are good candidates for maintenance cleaning right in your home. Others benefit from a trip to our Rug Spa, especially when there’s embedded grit, pet urine, soiling on both sides, or delicate construction.
Send photos of the front, back, and any care label, plus the approximate size. We usually discuss the planned service before pickup.
At our cleaning station, we inspect and test the rug before treatment. If we find something that changes the plan or price, we’ll reach out before cleaning.
Our area rug cleaning guide can help you get a feel for the two options.
Yes! We clean sofas, sectionals, dining chairs, and other upholstered furniture, depending on the fabric and its condition.
Send us a few photos, including any care labels, and mention stains, odors, or previous treatments. We’ll discuss the options and give you a quote.
Having the carpets cleaned too? We can often take care of both during the same visit.
Yes—we work with businesses as well as homeowners.
Whether you need a one-time cleaning or an ongoing maintenance plan, tell us about your space, the busiest areas, and your scheduling needs. We’ll help plan the work around your facility.
You can find more details on our commercial carpet cleaning page.
Let us know what you have, and we’ll help you figure it out.
Many wool carpets can be professionally cleaned with the right approach. Delicate fabrics and rugs may need extra testing, a different method, or cleaning at our facility.
Photos and care labels are helpful, but don’t worry if you’re not sure what the material is. We’ll assess it before cleaning and explain any concerns.
Learn more in our wool carpet cleaning guide.
Those may be filtration lines. They form when air moves through or around the carpet and leaves fine particles behind.
They can be stubborn, and how much they improve varies. They may also return if the airflow and soil sources continue.
Send us a photo when requesting your quote. We’ll explain what treatment involves and what you can reasonably expect.
Please reach out within 10 days of your service. We want to hear about it and have the chance to help.
We’ll review the concern and explain the next step, including follow-up treatment when appropriate. A returning spot may need a different solution than permanent staining or wear.
We take pride in our work, and that includes being honest with you about what cleaning can—and can’t—change.
We accept major credit cards, checks, and cash. Please make checks payable to Ohana Clean.
We’ll email you a detailed receipt showing the services performed, charges, and any applicable taxes.
